Shipping policy
Shipping is FREE for all deliveries over 49€. If your order is below 49€, the shipping cost is 4,99€.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). We pack everything with care so your products arrive fresh and ready for your routine.
Delivery Times
Shipping times vary by country. Orders usually arrive within 3 to 7 additional working days after dispatch.
Here are the estimated delivery times:
United States – 2 to 5 working days
United Kingdom – 4 to 7 working days
France – up to 6 working days
Germany – 5 working days
Netherlands – 4 working days
Latvia – 2 to 3 working days
Lithuania – 2 to 3 working days
Estonia – 4 working days
Austria – 4 working days
Belgium – 4 working days
Czechia – 5 working days
Italy – 8 working days
Spain – 8 working days
Poland – 5 working days
Portugal – 9 working days
Slovakia – 5 working days
Sweden – 5 working days
Finland – 5 working days
Denmark – 4 working days
Ireland – 8 working days
Hungary – 7 working days
Romania – 9 working days
Bulgaria – 6 working days
Slovenia – 8 working days
Croatia – 7 working days
Greece – 11 working days
Customs
We are not responsible for any customs fees once items have shipped. By placing an order, you agree that one or more packages may incur customs fees upon arrival in your country.
Tracking Information
You will receive an email with a tracking number once your order is shipped. For some shipping methods, tracking may not be available due to free shipping.
No Tracking Information Yet?
For some carriers, tracking updates may take 1–3 business days. If it has been more than 5 business days since your order and there is still no tracking information, contact us at hello@lumarituals.com.
Returns
Due to the nature of skincare, we do not accept returns unless the item is damaged or defective. Please email hello@lumarituals.com within 7 days of receiving your order.
Missing or Incorrect Items
If your order is missing something or contains the wrong product, let us know within 7 days of delivery and we’ll fix it.
Incorrect Addresses
Please check your shipping address carefully. We cannot refund or replace packages sent to incorrect addresses entered at checkout.
Eco-Friendly Packaging
We ship using minimal, eco-conscious packaging to reduce waste and keep your products safe in transit.